Resources on Best Practices for Front Desk and Reception Staff: When Welcoming Transgender and Non Binary Patients
List Compiled and Annotated
by Lisette Lahana, LCSW (Updated in 2016)
Affirmative Care for Transgender and Gender Non-Conforming People: Best Practices for Front-line Health Care Staff (The National LGBT Health Education Center, A Program of the Fenway Institute) Part 1 is an orientation for staff about transgender people and their specific healthcare needs. Part 2 provides staff strategies to improve communication and create a trans affirming environment. 13 page PDF download.
Case Studies, Questions and Answers to Use When Training Reception and Front Desk Staff (The Center of Excellence for Transgender Health)
Medical Treatment Begins and Ends with Front Office Medical Staff: Best practices for LGBT sensitivity training for front office medical staff (Teachingsexed.com A Project of Widener University 4/2015) A brief but helpful article for staff and managers/supervisors that covers all the basics briefly with good tips on how to train staff.
10 Tips for Working with Transgender Patients (Transgender Law Center) Brochure for medical professionals with a number of tips that apply to front desk staff as well.
Creating Equal Access to Quality Healthcare for Transgender Patients: Transgender Affirming Hospital Policies (LAMDA Legal, HRC, NYC Bar) Helpful 20 page document which would aid directors, adminstrators and supervisors in creating and revising policies for front line staff in serving transgender and gender nonconforming patients.
10 Horrifying Things That Happen When Trans Patients Seek Healthcare (Elizabeth Narins, 8/2015, Cosmopolitan.com) This is not a professional article but useful in terms of providing reception staff readable vignettes of what happens to trans people every day in healthcare settings.
Examples of bathroom signs that are gender neutral or transgender affirming for your hospital or office
Unique Visitors since 2016