List Compiled and Annotated

by Lisette Lahana, LCSW​ (Updated in 2022)

 

• Best Practices for Office and Intake Staff Serving Transgender Patients and Clients (Julie Graham, MFT) -Focuses on serving patients in a busy public health setting informed by Graham's role as Director of Transgender Health Services for San Francisco Department of Public Health.

 

• Affirmative Services for Transgender and Gender Diverse People – Best Practices for Frontline Health Care Staff(The National LGBT Health Education Center, A Program of the Fenway Institute)  Part 1 is an orientation for staff about transgender people and their specific healthcare needs.  Part 2 provides staff strategies to improve communication and create a trans affirming environment. (2015) Publication

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• VIDEO SERIES: CARING FOR TRANSGENDER/GENDER NONCONFORMING PATIENTS AND VISITORS  (University of Michigan Medical School)

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• Case Studies, Questions and Answers to Use When Training Reception and Front Desk Staff  (The Center of Excellence for Transgender Health)

 

• Creating a Trans Affirming Medical Office (Together Patient Advocates)

 

• 10 Tips for Working with Transgender Patients (Transgender Law Center) Brochure for medical professionals with a number of tips that apply to front desk staff as well.

 

• Creating Equal Access to Quality Healthcare for Transgender Patients: Transgender Affirming Hospital Policies (LAMDA Legal, HRC, NYC Bar) Helpful 20 page document which would aid directors, adminstrators and supervisors in creating and revising policies for front line staff in serving transgender and gender nonconforming patients.

 

• 10 Horrifying Things That Happen When Trans Patients Seek Healthcare (Elizabeth Narins, 8/2015, Cosmopolitan.com) This is not a professional article but useful in terms of providing reception staff readable vignettes of what happens to trans people every day in healthcare settings.

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